Privacy Policy
Last updated: January 2025
Introduction
Transerg LLP ("we," "our," or "us") is a technology services company providing comprehensive product engineering, software development, AI-driven solutions, and technology consulting services. We are committed to protecting your privacy and handling your data with the highest standards of security and confidentiality.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you:
- Visit our website transergllp.com
- Engage with our technology services (SaaS development, AI solutions, custom software, etc.)
- Enter into service agreements or contracts with us
- Interact with our Meta WhatsApp Business bot
- Communicate with our team for business inquiries
As a technology services provider, we understand the critical importance of data protection and privacy in the digital age. This policy reflects our commitment to maintaining the highest standards of data security and compliance with applicable data protection laws.
Information We Collect
Business and Contact Information
When you engage with us as a potential or existing client, we collect:
- Company name, business address, and contact details
- Names, titles, email addresses, and phone numbers of key contacts
- Business requirements, project specifications, and technical documentation
- Billing and payment information
- Information provided during consultations, discovery sessions, or project discussions
Client Data and Project Information
In the course of providing technology services, we may process:
- Source code, databases, and technical specifications provided by clients
- User data, customer data, or business data that clients entrust to us for development or processing
- API keys, credentials, and access tokens (stored securely and encrypted)
- Third-party service integrations and configuration data
- Project documentation, design files, and technical architecture details
- Communication logs, meeting notes, and project correspondence
Note: Client data is processed strictly in accordance with our service agreements and Data Processing Agreements (DPAs). We act as a data processor for client data and maintain strict confidentiality and security standards.
Website and Marketing Information
When you visit our website or interact with our marketing materials, we collect:
- Information submitted through contact forms, newsletter subscriptions, or service inquiries
- Device information, IP address, browser type, and operating system
- Website usage data, page views, click patterns, and referral sources
- Cookies and similar tracking technologies (see Cookies section below)
Automatically Collected Technical Information
We automatically collect technical information including IP addresses, device identifiers, browser types, operating systems, access times, referring URLs, and usage patterns. This information helps us improve our website performance, security, and user experience.
How We Use Your Information
Service Delivery and Project Execution
We use your information to:
- Design, develop, deploy, and maintain software applications, SaaS platforms, and technology solutions
- Process and analyze data for AI/ML model training, data analytics, and business intelligence
- Integrate third-party services, APIs, and platforms as required by project specifications
- Provide technical consulting, architecture design, and development services
- Manage project workflows, track progress, and facilitate team collaboration
- Perform quality assurance, testing, and debugging activities
- Provide ongoing maintenance, support, and optimization services
Business Operations and Communication
- Respond to inquiries, provide quotes, and negotiate service agreements
- Manage client relationships, contracts, and billing
- Send project updates, technical documentation, and service communications
- Provide customer support and technical assistance
- Conduct business development and marketing activities (with consent)
- Send newsletters, case studies, and industry insights (with consent)
Security, Compliance, and Improvement
- Implement security measures, monitor for threats, and prevent unauthorized access
- Comply with legal obligations, industry regulations, and contractual requirements
- Conduct security audits, vulnerability assessments, and compliance reviews
- Analyze usage patterns to improve our services and website
- Detect, prevent, and address technical issues and security incidents
- Train AI models and improve algorithms (using anonymized or aggregated data where applicable)
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information or client data to third parties. We maintain strict confidentiality regarding all client information and project data. We may share information only in the following limited circumstances:
Third-Party Service Providers and Subcontractors
We may engage trusted third-party service providers who assist us in delivering our technology services:
- Cloud Infrastructure Providers: AWS, Azure, Google Cloud, or other cloud platforms for hosting and infrastructure
- Development Tools: Version control systems (GitHub, GitLab), project management tools, CI/CD platforms
- Analytics and Monitoring: Application performance monitoring, error tracking, and analytics services
- Communication Tools: Email services, collaboration platforms, and communication tools
- Payment Processors: Secure payment processing for billing and invoicing
- Subcontractors: Qualified developers or specialists engaged with client approval and under strict confidentiality agreements
All service providers are contractually obligated to maintain confidentiality, implement appropriate security measures, and use data solely for the purposes specified in our agreements.
Client-Authorized Sharing
We may share information with third parties as explicitly authorized by clients in service agreements, such as integrating with client-specified APIs, third-party services, or deploying to client-designated infrastructure.
Legal and Regulatory Requirements
We may disclose information if required by law, court order, or regulatory authority, or to protect our rights, property, or safety, or that of our clients or others. We will notify affected clients when legally permitted to do so.
Business Transfers
In the event of a merger, acquisition, or sale of assets, client data and information may be transferred. We will ensure that any successor entity maintains the same level of data protection and confidentiality commitments.
Data Security and Protection
As a technology services provider, we implement industry-standard technical and organizational security measures to protect all data in our care. Our security practices include:
Technical Security Measures
- End-to-end encryption for data in transit (TLS/SSL protocols)
- Encryption at rest for sensitive data stored in databases and file systems
- Secure authentication mechanisms, including multi-factor authentication (MFA)
- Regular security audits, vulnerability assessments, and penetration testing
- Network security controls, firewalls, and intrusion detection systems
- Secure code practices, code reviews, and dependency scanning
- Regular security patches and updates for all systems and dependencies
- Secure backup and disaster recovery procedures
Organizational Security Measures
- Strict access controls and role-based permissions for all team members
- Confidentiality agreements and security training for all employees and contractors
- Regular security awareness training and best practices education
- Incident response procedures and breach notification protocols
- Data minimization principles - collecting only necessary data
- Secure development lifecycle (SDLC) practices
- Regular compliance reviews and security assessments
Cloud Infrastructure Security
When using cloud infrastructure providers (AWS, Azure, Google Cloud, etc.), we:
- Leverage their built-in security features and compliance certifications
- Implement additional security layers and configurations
- Follow cloud security best practices and shared responsibility models
- Ensure data residency and compliance with regional requirements
Important: While we implement comprehensive security measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously work to maintain the highest standards of data protection. In the event of a security incident, we will notify affected parties in accordance with applicable laws and our contractual obligations.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website, analyze usage patterns, and improve our services. Cookies are small text files stored on your device when you visit our website.
Types of Cookies We Use
- Essential Cookies: Required for website functionality, security, and basic features
- Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics)
- Functional Cookies: Remember your preferences and settings
- Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness (with consent)
Third-Party Analytics and Tracking
We use the following third-party services for analytics and tracking:
- Google Analytics: To analyze website traffic, user behavior, and engagement metrics
- PostHog: For product analytics and user session tracking
- Other analytics tools as needed for service improvement
These services may use cookies and similar technologies. You can opt-out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
Managing Cookies
You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, disabling cookies may limit your ability to use certain features of our website. You can also manage cookie preferences through our cookie consent banner when available.
Meta WhatsApp Bot Privacy
Overview
We operate a WhatsApp Business bot ("WhatsApp Bot") powered by Meta's WhatsApp Business Platform. This section explains how we collect, use, and protect your information when you interact with our WhatsApp Bot.
Information Collected Through WhatsApp Bot
When you interact with our WhatsApp Bot, we may collect:
- Your WhatsApp phone number and profile name
- Messages, queries, and information you send to the bot
- Conversation history and interaction patterns
- Timestamps of your interactions
- Any personal information you voluntarily provide during conversations
How We Use WhatsApp Bot Information
We use the information collected through our WhatsApp Bot to:
- Respond to your inquiries and provide customer support
- Deliver requested information about our services
- Send automated responses and notifications
- Improve our bot's functionality and user experience
- Analyze usage patterns to enhance our services
- Comply with legal obligations and prevent fraud
Data Sharing with Meta/WhatsApp
When you use our WhatsApp Bot, your interactions are processed through Meta's WhatsApp Business Platform. This means:
- Meta processes your messages and data as part of providing the WhatsApp service
- Your data is subject to Meta's Privacy Policy and WhatsApp's Terms of Service
- We only access and store data necessary to provide our services and respond to your inquiries
- We do not share your WhatsApp data with third parties except as described in this policy
For more information about how Meta handles your data, please review WhatsApp's Privacy Policy and Meta's Privacy Policy.
Data Retention
We retain your WhatsApp Bot conversation data for as long as necessary to provide our services, respond to your inquiries, and comply with legal obligations. You may request deletion of your conversation data at any time by contacting us or by blocking our WhatsApp Bot number.
Your Rights Regarding WhatsApp Bot Data
You have the right to:
- Access the personal information we hold about you from WhatsApp Bot interactions
- Request correction of inaccurate information
- Request deletion of your conversation data
- Opt-out of receiving messages from our WhatsApp Bot by blocking our number or requesting removal
- Withdraw consent for data processing at any time
To exercise these rights, please contact us at contact@transerg.com or send a message through our WhatsApp Bot.
Opting Out
You can stop receiving messages from our WhatsApp Bot at any time by:
- Sending "STOP" or "UNSUBSCRIBE" to our WhatsApp Bot
- Blocking our WhatsApp Bot number in your WhatsApp settings
- Contacting us directly to request removal from our WhatsApp communications
Important Notice
By using our WhatsApp Bot, you acknowledge that your messages and data will be processed by Meta as part of the WhatsApp service, and you agree to WhatsApp's Terms of Service and Privacy Policy. We are not responsible for Meta's data practices, but we are committed to protecting your data within our control.
Data Processing Agreements and Client Data
When providing technology services, we often act as a data processor on behalf of our clients (who are data controllers). In such cases:
- We process client data strictly in accordance with the instructions and purposes specified in our service agreements
- We enter into Data Processing Agreements (DPAs) that define our responsibilities and obligations
- We maintain strict confidentiality and do not use client data for purposes other than service delivery
- We implement appropriate technical and organizational measures to protect client data
- We assist clients in fulfilling their data protection obligations, including responding to data subject requests
- We ensure that any subcontractors or third-party processors meet the same data protection standards
For questions about how your data is processed in the context of our services, please refer to your service agreement or contact your account representative.
Data Retention and Deletion
We retain personal information and client data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Our retention practices include:
- Client Data: Retained for the duration of the service agreement and as specified in the agreement or DPA
- Project Data: Retained for project duration and a reasonable period thereafter for support and reference
- Business Records: Retained as required by law, accounting standards, or contractual obligations
- Marketing Data: Retained until you opt-out or withdraw consent
- Website Analytics: Retained in aggregated, anonymized form for analysis purposes
Upon expiration of the retention period or upon request (where legally permissible), we securely delete or anonymize data. Some data may be retained longer if required for legal compliance, dispute resolution, or enforcement of agreements.
International Data Transfers
As a global technology services provider, we may transfer and process data across international borders. We ensure that international data transfers comply with applicable data protection laws through:
- Standard Contractual Clauses (SCCs) approved by relevant data protection authorities
- Adequacy decisions where applicable
- Binding Corporate Rules or other approved transfer mechanisms
- Client-approved transfer arrangements specified in service agreements
When using cloud infrastructure providers, data may be stored in data centers located in different countries. We work with providers that offer data residency options and comply with international data protection standards.
Your Rights and Choices
Depending on your location and applicable data protection laws (such as GDPR, CCPA, or other regional regulations), you may have the following rights regarding your personal information:
Access and Portability
- Request access to your personal information we hold
- Receive a copy of your data in a structured, commonly used format
- Request information about how your data is processed
Correction and Deletion
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information (subject to legal and contractual obligations)
- Request restriction of processing in certain circumstances
Objection and Withdrawal
- Object to processing of your information for certain purposes
- Withdraw consent where processing is based on consent
- Opt-out of marketing communications at any time
Additional Rights
- Lodge a complaint with a data protection authority
- Request information about automated decision-making and profiling
- Request not to be subject to automated decision-making
Exercising Your Rights: To exercise any of these rights, please contact us at contact@transerg.com. We will respond to your request within the timeframes required by applicable law. Please note that some rights may be limited in certain circumstances, such as when we are acting as a data processor on behalf of a client or when retention is required by law.
Children's Privacy
Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
Transerg LLP
Email: contact@transerg.com
Website: transergllp.com