Cancellation & Refund Policy

You may cancel your service with Transerg under the following conditions:

• Consultation Services: Cancel up to 24 hours before the scheduled appointment
• Development Projects: Cancel within 48 hours of contract signing before work begins
• Ongoing Services: Provide 30 days written notice for monthly services
• Annual Contracts: Subject to specific terms outlined in the contract

To request a cancellation, please contact us at amit.dabe@transergllp.com or call +91 85529 48957.

Refunds are available under the following circumstances:

• Service not delivered as per agreed timeline (beyond 30 days delay)
• Major quality issues that cannot be resolved within 15 days
• Cancellation of services before work commencement
• Billing errors or duplicate charges
• Force majeure events preventing service delivery

Refunds are subject to deduction of any work completed and third-party costs incurred.

Our refund processing follows these timelines:

• Refund Request Review: 3-5 business days
• Approval Notification: Within 2 business days of review completion
• Bank Transfer: 5-7 business days after approval
• Credit Card: 7-14 business days after approval
• Digital Payment: 1-3 business days after approval

You will receive email notifications at each stage of the refund process.

The following items are non-refundable:

• Completed consultation sessions
• Delivered software or code that meets specifications
• Third-party software licenses purchased on your behalf
• Services used beyond the trial period
• Custom development work that has been completed and delivered
• Training sessions that have been conducted

To request a refund, please provide the following information:

• Order/Invoice number
• Reason for refund request
• Supporting documentation (if applicable)
• Preferred refund method
• Contact information for updates

Important: Refund requests must be submitted within 30 days of the service completion or billing date.

For cancellation and refund requests, please contact us:

We strive to respond to all refund requests within 2 business days.